Shipping/Return Policy

PRODUCTS ARE MADE TO ORDER, PRODUCTS WILL SHIP OUT WITHIN 7 BUSINESS DAYS OF ORDERING, THIS ALLOWS ME TIME TO PREPARE THE ORDER AND PROVIDE SACRED PRAYERS OVER THE PRODUCTS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL BE NOTIFIED VIA EMAIL. PLEASE ALLOW UP TO 5 BUSINESS DAYS AFTER RECEIVING THE EMAIL, FOR THE ORDER TO SHIP.

***IF YOU REQUEST A CUSTOM ORDER. THIS COULD TAKE A LONGER TIME TO PREPARE AND SHIP DEPENDING ON THE NATURE OF THE ORDER.***

ORDERS CAN TAKE A LONGER TIME TO SHIP DURING THE HOLIDAY SEASON.

PLEASE DOUBLE CHECK THAT YOUR ADDRESS IS CORRECT BEFORE ORDERING, IF THE ORDER IS RETURNED, YOU WILL BE RESPONSIBLE FOR A RESHIPPING FEE. IF THE ORDER SHOWS AS “DELIVERED” THERE WILL NO REFUND OR RESHIPMENT OF YOUR ORDER.

RETURNS:

FOR SANITARY PURPOSES, RETURNS WILL NOT BE ACCEPTED.

ALL PRODUCTS ARE FINAL SALE UNLESS THE PRODUCT IS DAMAGED ONCE YOU RECEIVE IT. WE NEED TO BE NOTIFIED WITHIN 48 HOURS ONCE THE ITEM(S) ARE RECEIVED TO RECTIFY.

FOR ALL OTHER ISSUES/CONCERNS, PLEASE SEND AN EMAIL TO: AFRICANVIOLETALCHEMY11@OUTLOOK.COM

IF YOU HAVE AN ISSUE W/ A PRODUCT, PLEASE PUT THE PRODUCT NO. IN THE SUBJECT LINE OF THE EMAIL.

BUSINESS IG PAGE: @AFRICAN.VIOLET.ALCHEMY NO DMS